Could Oriele Deliver Real Communication with Your Patients?
Speak to Oriele’s AI voice agent to figure it out!
Welcome to Healthcare’s Smartest AI CX Automation Platform
Oriele is a voice-first AI patient experience automation platform that helps health systems, specialty groups, and clinics answer every patient on the first ring. It offers an omnichannel agentic platform running on multiple AI agents that book and reschedule, capture intake, verifie insurance, and follow up across voice, SMS, chat, and email. This is all while the system is intelligent enough to route urgent symptoms to the right team with clean context for faster action.
The Oriele Healthcare Suite
Oriele is built to take the weight off healthcare call centers, front desks, and clinical teams. It speaks with patients naturally, follows your workflows, and connects directly with your systems so no one wastes time repeating the same information.
Patient Scheduling & Access
Oriele’s natural-speaking AI voice agent answers every call, books new visits, moves appointments when patients need to reschedule, and fills open slots from a waitlist.
No-Show Prevention
Missed appointments cost providers time and revenue. Oriele’s voice agent perfectly handles outbound calls and sends reminders, confirms visits, and offers open times to patients who cancel last-minute.
Referrals & Prior Authorizations
Gathering information for approvals can stall care. Oriele collects what’s needed and prepares clean packets so your staff can push them through faster.
After-Hours Patient Calls
When the office is closed, Oriele still captures the calls and routes urgent cases to the on-call clinician, following an initial symptom-based diagnosis. This gives your patients peace of mind and your staff a clear, structured handoff.
Actionable Analytics
Leaders get clear data on call volumes, patient access, wait times, and no-shows. Oriele turns patient interactions into metrics you can use to improve operations.
Insurance & Eligibility Checks
Oriele verifies coverage before the visit, explains copays clearly, and prevents surprises that frustrate patients and slow down collections.
Payments & Billing Support
From sharing estimates to sending secure payment links, Oriele simplifies the billing conversation and reduces stress at check-in.
Solutions Tailored for Healthcare
Always Answered, Never Abandoned
In healthcare, a missed call often means a missed patient. Oriele’s super intelligent AI voice agent makes sure every call is picked up, reducing abandonment and improving patient access.
Stronger Schedules, Fewer No-Shows
Automated reminders and confirmations cut down on missed visits. The ORiele voice agent carries that out smoothly via handling your inbound and outbound calls. Openings get filled fast, protecting revenue and keeping care on track.
Customized Care at Every Touchpoint
ORiele customizes every patient interaction. Each call draws on their appointment history, prior conversations, and ongoing needs, so reminders, refills, and follow-ups all feel personal. It’s a seamless way to keep care connected while saving staff time.
Faster Prior Authorizations
Getting prior approvals often delays treatment. Oriele collects the necessary patient and insurance information, prepares clean documentation, and alerts staff when something stalls.
Insurance Made Simple
Coverage is checked ahead of time, patients know what to expect, and denials drop — saving time for billing teams and reducing frustration for patients.
Refills and Results without Phone Tag
Prescription refills and test results are two of the biggest sources of patient calls. Oriele’s AI agents handle this seamlessly by taking refill requests and routing them to the right team with a basic report.
Better Patient Experience Scores
With calls answered faster and follow-ups handled smoothly, Oriele’s agentic CX platform boosts your patient satisfaction measures tied directly to access and communication.
Book a Demo
Submit your demo session request today! Our team will reach out and schedule a meeting to guide you on further steps.
Talk to SalesMore Care, Less Work: Why Healthcare Chooses ORiele
ORiele isn’t another IVR. Our AI voice agents are designed for the unique demands of healthcare, offering genuine, human-like conversation that prioritizes patient care and operational efficiency.
1
ORiele is built for speed and precision.
The platform handles routine tasks like booking new appointments, rescheduling, and collecting intake information instantly. But it also knows when to escalate to a human, such as when a caller reports red-flag symptoms. ORiele can even proactively call a patient back to recover a missed or dropped call.
2
ORiele is designed for healthcare excellence.
The system also maintains a unified memory across calls, SMS, and email, which is tied to the patient's identity. This means a patient never has to repeat themselves, and staff can pick up conversations with full context.
3
ORiele is HIPAA-compliant.
We use tenant-scoped data, access controls, and encryption to protect patient information from intake to resolution, supporting HIPAA-aligned security measures.
4
ORiele is backed by enterprise-grade experience.
Behind ORiele stands TechStrata, a trusted enterprise software company. That same experience guarantees reliability, data security, and scalability that healthcare providers can count on.
Frequently Asked Questions
Yes, but they’ll feel it’s a natural conversation. ORiele is upfront about being a virtual assistant, yet it’s trained to respond with empathy, patience, and clear explanations.
Absolutely. Our agents captures symptoms using practice-approved scripts and escalates urgent cases to the right on-call provider or triage line with a structured handoff.
Yes, ORiele recognizes returning patients by caller ID or verified information and can pull context from your systems to provide a personalized experience.
No. Oriele takes on repetitive and high-volume tasks so your staff can focus on complex cases, clinical work, and personal patient interactions.
The AI agent checks your rules, offers the next best available slots, books the new appointment, and sends confirmations over SMS or email. This reduces no-shows by giving patients a live path to quickly change their plans.
Yes, you can add symptom checklists and routing logic by specialty to ensure callers with red-flag symptoms follow your escalation path to on-call or emergency guidance.
Yes. ORiele is designed with HIPAA in mind, from data encryption to audit logs. Every patient interaction is handled securely and follows privacy regulations.
Yes. ORiele runs eligibility checks before appointments, flags copays or authorizations, and shares details with patients so there are no surprises at check-in.
It won’t replace your clinical decision-making, but it can collect necessary information, assemble documentation, and nudge staff to move requests forward faster.
Patients can request refills through ORiele, which captures required criteria and routes them to the right queue.
Yes. While healthcare doesn’t need every language like hospitality, Oriele covers the most common languages in your patient base so communication remains accessible.
Oriele can provide cost estimates, explain balances, and send secure payment links, helping patients understand their bills while reducing front-desk bottlenecks.
By sending reminders, confirming appointments, and offering waitlist spots, ORiele helps keep calendars full and reduces costly gaps in your schedule.
Most organizations see Oriele live within weeks. Integration is designed to be smooth, with minimal disruption to existing operations.
You’ll see clear dashboards on call volumes, response times, abandonment rates, appointment conversions, no-show trends, and patient access scores.
Yes. Every script, escalation rule, and workflow can be tailored to your practice or hospital’s unique processes and patient population.
Patients get answers right away, appointments are easier to book, and billing is clearer. Faster access and smoother communication directly boost experience scores.
Oriele always offers an easy handoff. At any point, patients can be transferred to your staff without losing the context of their conversation.
Talk to Sales
